About Our Luxury Philadelphia Hotel | Rittenhouse Spa & Club

FAQ'S

What Spa Packages do you offer?

We offer bespoke packages customized to each guest's needs. Please reach out to our Spa Concierge team to assist you with booking a spa or salon day that fits your needs.

When should I arrive on the property before a treatment?

We recommend all guests arrive at least one hour prior to their first appointment start time to enjoy a leisurely check-in and to allow all guests to use our facilities before their appointments. If guests do not have the availability to arrive a full hour prior – we do recommend arriving at least 15 minutes in advance to allow enough time for the check in process.

Who has access to the spa facilities?

Hotel guests, fitness members, and spa guests (any guest with a massage, body treatment, or facial) can access any of our spa facilities. Spa guests are permitted to use the facilities at any point on the day of their appointment.

What are the spa facilities?

We offer our guests a heated indoor atrium saltwater swimming pool, men's and women's locker rooms outfitted with a steam room and a dry sauna, and a fitness center which includes equipment from Technogym and three Peloton Bicycles

How do I buy gift cards?

We offer digital gift certificates through our online system here. If you prefer to have a physical gift card, we do offer them at our physical location. We do not process gift cards over the phone.

Purchase Here: Gift Cards

Where are you located?

We are located inside The Rittenhouse Hotel at 210 West Rittenhouse Square, Philadelphia, PA, on the third floor. Please enter through the hotel lobby and take the elevators to the third floor – the spa and salon will be on the right-hand side.

Do you offer memberships?

Absolutely, please reach out to our concierge team to inquire about a club membership

What is your cancellation policy?

Appointments are held especially for you and your guests. We do understand that appointments may need to be canceled or moved, so we ask that you give the spa 24 hours' notice prior to the beginning of your first appointment if any appointments need to be canceled or moved. Any appointments canceled or changed within those 24 hours will be subject to a 100% charge of the service fees.

Do you offer parking?

While we are easily accessible via walking, taxi and Uber – we do also offer valet parking at the hotel for $32 during the day. If you do intend on parking with us, kindly bring your car to the front of the hotel – and a valet will assist you. The Spa will validate your parking for the $26-day rate.

Does the spa accept group bookings?

The spa does accept group bookings. Each group booking is customized and organized by a member of the spa team. Please reach out to the spa front desk at spa@rittenhousehotel.com for more information and assistance in group bookings.

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